Refund policy

We have a 14-day return policy, which means you have 14 days for us to receive your purchase back. 

Please note that you have 24 hours to cancel your custom wig order. After 24 hours, we assume you are happy with your purchase, and then we proceed to production.


To be eligible for a return, your item must be in the same condition that you received it: uncut lace, unworn or unused, Curly unraveled, with tags, and in its original packaging. 

We are not responsible for damage to lace after the use of units. Customers must check that the lace of their unit is not damaged upon receipt. We are happy to replace damaged lace for a fee.

The product must not have been tried on or removed from the packaging


*All returns MUST pass the criteria above due to laws that regulate the sales of wigs and hair products.

 

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at konontohair@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return questions at konontohair@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund. 

Please note that we will not be responsible for the cost of returning your item to you should we reject your return for not following the rules stated above.

As a small business, we cannot offer FREE returns at this time, and therefore, this expense must be covered by you, the customer.

Postal Return Address Below

  • Grayhound Lane Post office
    17 Greyhound Lane
    Stratham
    London
    Greater London
    SW16 5NP

    Your refund will be processed within five working days of us receiving your return.
  • Unfortunately, we are unable to refund the original shipping cost.
  • Any returns that do not meet the criteria for a discount at the time of purchase will be disqualified.